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Quality Assurance
Common Questions & Answers

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What is Quality Assurance?

Quality assurance activities have one goal: continuous improvement in the quality of services offered to our consumers. Our quality assurance effort will include the following activities:

• Informing consumers of their rights and reasonable expectations


• Collecting feedback on the quality of services received


• Responding to service complaints


• Providing technical assistance and training to service providers

Who are the Quality Assurance Team Members?
Carol Downey is the Quality Assurance Unit Manager. Staff members are: Terri Panilo, Laura Moy, Clark Stanton, Karen Engstrom, Sue Darby, and Trigvee Fredrickson

 

How will monitoring activities be conducted?
Our quality assurance effort is a positive one. We focus on finding ways to improve the quality of services provided to consumers. We emphasize collaboration and the sharing of information among Senior and Disabilities Services staff, consumers and service providers. These efforts include production of consumer satisfaction and informational materials, development of an overall Senior and Disabilities Services quality assurance plan and monitoring tools. The Quality Assurance unit incorporates input from service providers and consumers. Service providers will receive draft evaluation materials for comment before final materials are produced. The quality assurance team will work with service providers to ensure that they have the technical support and information needed to meet complex regulatory requirements and ensure satisfaction with the quality of services provided.

 

How do I contact the Quality Assurance Project?
State of Alaska
Department of Health and Social Services
Senior and Disabilities Services
Quality Assurance Project
3601 C Street, Suite 310
Anchorage, Alaska 99503-5209
Phone: 907-269-3666