Senior & Disabilities Services

Quality Assurance Program

 

In the Division of Senior and Disabilities Services, the Quality Assurance (QA) Unit is the lead agency seeking to maintain continuous improvement of services provided to consumers. QA safeguards the integrity of DSDS programs by gathering and analyzing stakeholder information.

To ensure the delivery of quality services, the QA Unit provides technical assistance and information necessary for service providers to meet complex regulatory requirements. The Quality Assurance Unit values collaboration and strives to strengthen the information network among consumers, service providers and the DSDS staff.

DSDS Quality Assurance activities include:

  • Informing consumers of their rights and reasonable expectations
  • Collecting feedback on the quality of services provided
  • Responding to and investigating complaints of inappropriate service provisions and /or non-compliance with program guidelines
  • Providing technical assistance
  • Evaluating program performance through audits and surveys
  • Collaborating with other DSDS units in the implementation of a DSDS quality assurance plan
  • Influencing and supporting DSDS Quality Improvement Initiatives

 

 

Carol Downey, Manager
3601 C Street, Suite 310
Anchorage, Alaska 99503-5984
Phone: (907) 269-3664 (in the Anchorage area)
1-800-478-9996 (outside of Anchorage)
Fax: (907) 269-3690